The incumbent is responsible for assisting the direct sales hierarchy in maintaining good customer service & relationships, building team spirit, and a friendly working environment, and implementing pre-approved processes & procedures, preventing fraud-related matters, achievement of sales targets in terms of SIM sales, Re-Registration, Top Up & Gross revenue, punctuality & discipline, sales daily reconciliation report & point of sales CVPA (Cost Value Profit Analysis) report.
Duties & Responsibilities:
• Ensures proper supervision is in place for the assigned point of sales to meet Etisalat Afghanistan standards considering the business need.
• Maintains good customer service & relationships with customers to improve customer satisfaction level.
• Performs appropriate actions and behaviors with the needs and priorities of the Sales & works within the framework of procedures, planning, and monitoring to comply with relevant government entities.
• Encourages team members to express their views and ideas and invests time in building team spirit and a friendly working environment.
• Coordinates in understanding the needs of customers and gives priority to customers by ensuring their needs are met within the assigned relevant point of sales.
• Ensures proper implementation of pre-approved processes & procedures in the assigned relevant point of sales.
• Ensures proper management of the assigned point of sales relevant tasks to prevent fraud-related matters.
• Maintains positive results for the assigned point of sales CVPA (Cost Value Profit Analysis) report by ensuring proper collaboration & timely action in place with his line supervisor.
• Supervises the point of sales calibers by ensuring decent performance in place and providing feedback where necessary to mitigate the gaps.
• Maintains strong working knowledge about products and services and offers technical support for the calibers working in the relevant point of sales.
• Ensures its relevant point of sales achieves its assigned sales targets in terms of SIM sales, Re-Registration, Top Up & Gross revenue.
• Maintains proper punctuality & discipline at the point of sales to sustain customer flow management and satisfaction.
• Ensures zero discrepancies in the assigned point of sales daily reconciliation report before sharing it with finance.
• Prepares the required reports for the assigned point of sales as per direct sales hierarchy requirements by ensuring timely submission before the due date.
• Collaborate with the line supervisor for the completion of direct sales assigned tasks by the head of department.
• Any other assigned tasks considering the business need & Etisalat Afghanistan management direction.
Education:
University degree in business administration/sales/marketing with a practical background in Business Management.
Experience:
3 years of experience in sales & marketing
Skills & Competencies:
• Self-motivated personality which can motivate a team
• Exhibit confidence to achieve results and tackle problems
• Problem-Solving Skills
• Collaboration
• Good communication skills
• Interpersonal skills
• Team Developing & Coaching
• Flexibility & Adaptability
To apply for this vacancy, please use the following link; https://careers.etisalat.af/
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For further information please contact us at +93 (0) 788887363.
