Job Detail

About Danish Refugee Council

Founded in 1956, the Danish Refugee Council (DRC) is Denmark’s largest, and a leading international NGO - one of the few with a specific expertise in forced displacement. In 40 countries 7,500 employees protect, advocate and build sustainable futures for refugees and other displacement affected people and communities. DRC works during displacement at all stages: In the acute crisis, in exile, when settling and integrating in a new place, or upon return. DRC provides protection and life-saving humanitarian assistance. DRC supports displaced persons in becoming self-reliant and included into hosting societies. DRC works with civil society and responsible authorities to promote protection of rights and peaceful coexistence. Our 6,000 volunteers in Denmark make an invaluable difference in integration activities throughout the country.

Job Description

ABOUT THE JOB

The Overall Objective of Quality Assurance Officer is to conduct programed Internal QA/QC visits of all operational teams in the operation fields and provide daily QA/QC reports to Quality Assurance Manager, with close coordination by operation officers, and support external QA visitors in the field. And has direct responsibility to QAM

Responsibilities:

• Produce a personal QA work plan for each mission for Quality Assurance Manager’s approval, or perform according to prepared plan by QM.
• Conduct inspections of all assets (Clearance teams, MDU, Survey, EOD and MRE) as tasked by the QM.
• Coordinate activities with field offices and support operation officers when required.
• Report all findings on minor and major non-conformities during QA inspections to the Quality Assurance Manager and Ops Department when required, after each field visit.
• Ensure accurate, timely and correct completion of conformity, non-conformity reports and accident investigations.
• Maintain high morale, motivation and discipline at work.
• Develop ideas for better and safer ways to accomplish the task.
• Respect and maintain all facilities and base equipment being used.
• Follow-up corrective and preventive actions on the previous non-conformities reported.
• Review the DRC-HDP, SOPs at all time, propose amendments to the QM if required
• Assist field operation staff, to decrease faults and improve clearance activities, according to DRC-HDP SOPs.
• During the duties, responsibility of coordination and communication with Quality Assurance Manager.
• Attend periodic QM meeting and workshop to improve new and update techniques and tools.
• Co-operate and assist DRC-HDP operation department, and operation officers when required.
• Identify any requirements for special or additional inspecting.
• Assist trainers during training sessions if required.
• Report all non-conformities that can be corrected on site to the satisfaction of QA Inspector, to SOO and QM.
• Debrief the TL of the worksite being monitored by discussing the non-conformities found and agree with the proposed corrective action. If TL cannot take corrective action, report to the QM, for further action.
• Always try to make the teams’ performance, more safe Effective and efficient.
• Keep updated records of internal inspections of all relevant teams.
• Coordinate and plan activities with external QMIT.
• Any other reasonable tasks outlined by Quality Assurance Manager.

Skills Required

• COMMUNICATION
• English Fluency

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