Job Detail

About Roshan Telecom ( TDCA)

Our History

Roshan (Telecom Development Company Afghanistan Limited Liability Company) is Afghanistan's leading total communications provider, covering all 34 provinces with approximately 6 million active subscribers and a deep commitment to the country’s reconstruction and development.

Roshan is a true Afghanistan success story, actively contributing to the country’s long-term development with more than $750 million invested in Afghanistan to date. We directly employ around 900 people – 99% Afghan nationals and 15% women – and provide indirect employment to around 45,000 people.

Our Mission

Roshan’s mission to advance Afghanistan’s growth is supported by our sole shareholder, the Aga Khan Fund for Economic Development (AKFED) – part of the Aga Khan Development Network (AKDN) – which promotes private initiatives and builds economically sound enterprises in the developing world. For more details, please visit: https://www.akdn.org/our-agencies/aga-khan-fund-economic-development

Our Network

We have invested more than $700 million to date in our network that covers 387 districts, cities and towns in all of Afghanistan’s 34 provinces and reaches more than 91% of the country’s population.

Roshan operates a world-class Network Operations Center (NOC) and an internationally-certified (ISO) Call Center inside Afghanistan that handles more than 250,000 calls per week.

Roshan understands Afghanistan’s demand for the latest technology and we continue to invest in expanding and upgrading our network to meet that demand.

Our Achivements

Roshan is routinely recognized for our efforts to balance purpose and profit. Our executives have also received numerous national and international awards for their leadership.

Roshan was the first company in Afghanistan to be certified as a “B-Corp”, recognizing us as an ethical, responsible business that has had a sustainable social impact in the country where we operate.

Roshan’s Customer Care, Technology and Sales departments were the first in Afghanistan to receive global ISO-9001:2008 quality management certifications. Roshan has also been recognized as one of the Top 51 Companies Changing the World by renowned Fortune Magazine and leading business innovation publication, Fast Company ranked us as one of the Top Ten Most Innovative Companies in Social Good.

Job Description

• Perform complex data analysis using statistical techniques, data mining, and visualization tools to uncover trends, patterns, and insights.
• Identify key performance indicators (KPIs) and develop metrics to measure and track business performance.
• Translate data findings into actionable recommendations and strategic insights for business stakeholders.
• Collaborate with cross-functional teams to define data requirements and ensure data integrity and accuracy.
• Work closely with business leaders and stakeholders to understand their analytical needs and provide insights that drive informed decision-making.
• Communicate complex analytical concepts and findings in a clear and concise manner to both technical and non-technical audiences.
• Build strong relationships with stakeholders, becoming a trusted advisor on data-driven initiatives.

Strategic Reporting (60%)

• Overseeing daily, weekly, and monthly regular revenue reports
• Generating reports on customers behavior, revenue and product trends 
• Understanding business transformation and importance to future pricing
• Work closely with user departments to understand their requirements (new/ ad-hoc) reporting requirements.
• Supporting business intelligence responsibility and supporting all marketing verticals for reporting, performance tracking
• Business Reporting across all Commercial KPIs
• Daily , Weekly, and Monthly market analysis/reporting that highlights customer behavior
• Initiate, coordinate and complete performance tracking of budgets and forecast vs actuals for overall commercial business KPIs and products.
• Accurately calculate and manage overall Market Share KPIs; Customer, Revenue, Traffic, Profitability, Competitive, and Global

Product & Promotion – in depth analysis (40%)

• Utilize data analytics techniques to evaluate product performance, including sales trends, customer preferences, and profitability.
• Identify key product metrics and develop analytical models to measure and track product success.
• Conduct market segmentation and customer segmentation analysis to understand target markets and optimize product offerings.
• Evaluate the effectiveness of promotional campaigns and initiatives by analyzing data on sales, customer behavior, and campaign performance.
• Measure the return on investment (ROI) of promotional activities and provide insights to optimize marketing spend.
• Develop visually appealing and informative dashboards and reports to present product and promotion analysis findings to stakeholders.
• Create interactive visualizations using data visualization tools (e.g., Tableau, Power BI) to effectively communicate insights and facilitate data-driven decision-making.
• Collaborate with business stakeholders to understand their reporting needs and provide relevant and actionable information.

Skills Required

• COMMUNICATION

Submission Guideline:

hr@roshan.af

Submission Email:

hr@roshan.af