Job Detail

Information Technology (IT) Officer

Date Posted: Sep 25, 2023
Views: 1525

Job Detail

  • Location:
    Kabul
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating Days
  • Career Level:
    Entry Level Staff
  • Positions:
    1
  • Vacancy number:
    INSO-KBL-10
  • Experience:
    3 Year
  • Gender:
    Any
  • Salary:
    As per Company salary scale
  • Degree:
    Bachelors
  • Apply Before:
    Oct 10, 2023

About Afghanistan International NGO Safety ORG

Founded in 2011, the International NGO Safety Organization (INSO) is an international charity that supports the safety of aid workers by establishing safety coordination platforms in complex contexts. INSO provides registered NGOs with a range of free services including real-time tracking of developments in the operating environment, reporting, safety related information and mapping, crisis management support, staff orientations, and training.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions.

The Organization has grown from innovative start-up to become a globally recognized charity and a valuable component of the humanitarian safety coordination system.
Today the Organization provides daily support to more than 1,000 beneficiary organizations (NGO) in some of the world’s most insecure environments and has earned a strong reputation for performance, principles & professionalism.
INSO has been registered as a charity in the Netherlands since April 2019 and its global headquarters is now based in The Hague, the international city of peace and justice.

INSO has more than 1,000 employees globally and is active in 18 countries across Europe, the Middle East, Africa and Central Asia.

INSO Central region is currently looking for a Cook Assistant  in Kabul Province. The candidates are required to be resident in the province and possess an understanding of the current situation relevant to NGO and humanitarian safety.

 

Job Description

Overall, Purpose of Role:

The IT Officer is primary responsible for providing a high-level IT and application support to INSO country office and its sub-offices. Coordinate with Headquarters’ IT department to administrate IT services such as INSO’s office 365 and exchange online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting.

IT Officer will assist the Operations Manager in delivering a first-class support service to INSO staff and offices, acting primarily in a first line support capacity, resolving issues in person, over the phone or via remote connectivity.

 

 

Main Duties and Responsibilities:

  • Install and configure computer operating systems, printers, networks and applications.
  • Monitor and maintain INSO’s network performance.
  • Troubleshoot hardware and software issues in person, remotely and via phone.
  • Ensure all INSO users have access to all relevant licensed software, including Adobe, MS office and GIS software.
  • Update and manage INSO Share Point’s folders and permission structure.
  • Ensure procurement of IT equipment meets INSO’s global standards.
  • Ensure IT equipment is updated in the asset database and stock in cooperation with the Logistic officer.
  • Closely work with colleagues in order to understand and respond to their IT needs.
  • Provide IT training to newly hired staffs.
  • Coordinate with Headquarter IT team to roll out and assist in maintaining new applications and technologies.
  • Develop tutorials for INSO applications and software.
  • Assist the Operations Manager in preparing IT budgets.
  • Assess the security threat to INSO’s IT systems and ensure it is appropriately mitigated.
  • Monitor usage, renewal and billing aspects of all third party applications and report to the Operations Manager in case of required renewals.
  • Perform other duties as required.

Job Requirements

  • Degree or equivalent in Information Technology, Computer Science, or relevant field.
  • Minimum 3 years of experience supporting IT services in a medium to large internationally focused organisation
  • Extensive experience with Windows operating systems and other Microsoft technologies such as office 365 applications, Exchange online, and SharePoint online.
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
  • Knowledge of network management.
  • Familiarity with ArcGIS and Adobe (licensing and installation).
  • Fluent written and spoken English.

Nice to Have:

  • Masters in IT or similar
  • Microsoft certificates
  • French language
  • NGO experience

Personal Attributes

  • Proven ability to identify issues, analyse and participate in the resolution of issues/problems.
  • Excellent communication and organizational skills. 
  • Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution.
  • Demonstrated understanding of humanitarian principles and practices.
  • Ability to work effectively and efficiently unsupervised.
  • Strong work ethic and capacity to take responsibility for his/her own actions.
  • Meeting tight deadlines.
  • The holder must safeguard the access of information by unauthorized parties.
 

Submission Guideline:

Interested candidates are requested to send their applications, which should include an updated CV and an individual cover letter outlining the applicant’s suitability for the post (in Dari, Pashto or English) along with copies of their certificates to: hr.asst@afg.ngosafety.org

Note: Applications without mentioning the position Title & Vacancy Number in the subject line of the email will Not Be Considered.

Submission Email:

hr.asst@afg.ngosafety.org

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Company Overview

, Afghanistan

Founded in 2011, the International NGO Safety Organization (INSO) is an international charity that supports the safety of aid workers by establishing safety coordination platforms in complex contexts. INSO provides registered NGOs with a range of fre... Read More

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