CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
Overview of position
Treatment of severe acute malnutrition (SAM) is one of the key components of PND activities serviced through BPHS NGOS. It is primarily implemented in the emergency affected provinces where the prevalence of SAM is high. The services will be expanded as part of emergency response once there is emergency induced SAM cases. Therapeutic nutrition supplies (e.g F-75, F-100 and RUTF) are core elements of the services. PND manage the overall supply chain including forecasting, requesting, distributing, and collecting the reports on a quarterly basis.
Purpose of the post:
The main objective of this assignment is to support PND to manage quality IMAM services delivery as inpatient care and outpatient care. Also, to manage the therapeutic supply and minimize the nutrition supply stock outs through improved nutrition supply management system. The technical assistance will also be responsible for emergency related activities in PND including coordinating with Nutrition cluster.
The Call Centre at the National Emergency Operation Centre (NEOC) facilitates community listening, feedback loops, community education and awareness. This Call center will provide platform for telephonic queries and complaints about polio eradication to be addressed timely. Likewise, it will deliver accurate information about the benefits of vaccines for polio and other vaccine-preventable diseases to the target audiences through telephone effective conversation, text, and voice messages to promote their acceptance in the community.
Call Agent: The call agent serves under direct supervision of National EOC Call Center Supervisor to properly answer the inbound calls and conduct outbound calls to target audiences to promote vaccine acceptance, conduct phone surveys and remote monitoring in hard-to-reach areas for the polio campaign monitors.
Respond to incoming calls and maintain a database of all calls on prescribed format.
Record details of comments, inquiries, complaints and take action accordingly.
Conduct out-going calls in the polio high risk areas to promote vaccine acceptance and increases community awareness
Prepare list of action-oriented items as per the calls received and dialed.
Conduct telephonic surveys and enter data and information from calls into database.
Organize, prepare, sort, and maintain data entry documents and share with the call center supervisor
Prepare and submit monthly activity report to call center supervisor
Any other tasks as assigned by the supervisor.
Minimum Qualification and Experience:
Bachelor's degree computer science, IT, public health, information management, social science.
At least 1-2 years of experience in a similar role, preferably in a call center environment.
Excellent communication skills in both local languages (Pashto and Dari)
Basic computer skills, including proficiency in Microsoft Office
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VAC-26895 Call Center Agent - Nangarhar
https://app.tayohr.io/jobs/detail/vac-26895-call-center-agent-25614
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle E... Read More
