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Accountability Officer

Date Posted: Sep 24, 2023
Views: 540

Job Detail

  • Location:
    Paktia ,Paktika
  • Company:
    Development and Humanitarian Services for Afghanistan (DHSA)
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating Days
  • Career Level:
    Entry Level Staff
  • Positions:
    1
  • Vacancy number:
    DHSA-TKG (34-23) Accountability Officer
  • Experience:
    3 Year
  • Gender:
    Any
  • Salary:
    As per Company salary scale
  • Degree:
    Bachelors
  • Apply Before:
    Oct 04, 2023
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About Development and Humanitarian Services for Afghanistan (DHSA)

About DHSA/TKG:

Development and Humanitarian Services for Afghanistan (DHSA) established in 1992, the mission of DHSA is to redefine development in Afghanistan by promoting a dynamic and capable civil society as a means to foster local ownership of development, dignity and a peaceful & sustainable future for all Afghans.

Throughout the 1990’s, DHSA focused primarily on drawing strength from local knowledge and traditional relationships to fill gaps, caused by a weak national government and absence of public services. During this time, DHSA focused on activities such as water sanitation and irrigation, education, food assistance to drought affected populations, and rural rehabilitation, matching local know-how with the financial and political support from international aid agencies and donors such as EC, USAID, WFP, WHO, the UN, Canada fund/Care International and Novib.

The political changes brought by the Bonn Agreement in 2001 allowed DHSA to add development of civil society in Afghanistan – through its media, education and various community development projects – to its portfolio, in addition to humanitarian assistance.

To achieve its mission, DHSA presently operates five activities:

  • Humanitarian Activities
  • Public Media and Communication (TKG),
  • Education
  • Cultural Heritage
  • Environmental Protection

Job Description

Overall Duties: The Accountability Officer is primarily responsible for overseeing a functional system of the projects, Support program staff to ensure that project is carried out with participation from all affected communities (including children) and that information is shared with affected communities.

  • To ensure hotlines, WhatsApp, emails are working properly and accessible to the communities.
  • To manage the day-to-day functions of the Feedback and Complaint Response Mechanism by working closely with project staff.
  • Ensure all complaints and feedback are captured properly and adequately with the relevant information.
  • Acknowledge, receive, and register feedback/complaints from beneficiaries and community members.
  • Inform organization and donor about confidentiality, complaint handling process, and time frames.
  • Categorize and route stakeholder feedback/complaints to responsible staff according to policies and standard operation procedures.
  • ensure applying protection principles for the confidentiality of information and safety of beneficiaries.
  • Collaboration with Program Team to ensure all complaints received are timely provided with a proper and effective response in compliance with relevant guiding principles and the established procedures
  • Conduct regular field visits to project locations to monitor the implementation and visibility
  • To analyze and share key accountability findings and trends regularly.
  • Work closely with program teams to ensure all feedback is incorporated into approaches and future programs, where possible.
  • Training / Awareness Raising and Learning
  • Enhance community engagement through community participation and information sharing and contribute to establishing an effective system that can feed back into project design, implementation, monitoring, and evaluation.
  • Contribute to information-sharing mechanisms to improve transparency and participation.
  • Conduct accountability-related training and capacity development for relevant staff.
  • Support beneficiary accountability and participatory approaches throughout the program cycle.
  • Reporting and Communication

Job Requirements

Proven relevant work experience or similar role

Able to work in Emergency Situation

Local Resident of Paktia and Paktika Province are highly encouraged

Skills Required

Submission Guideline:

Please submit your CV and cover letter to jobs@dhsa.af clearly mention the vacancy number and job title in the subject line DHSA/TKG (34-23) Accountability Officer, Application without subject line will not be considered.

Note: Only Shortlisted candidates will be contacted for interview.
DHSA/TKG is an equal opportunity employer and both genders are urged to apply.

 

Submission Email:

jobs@dhsa.af

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Company Overview

Development and Humanitarian Services for Afghanistan (DHSA)
, Afghanistan
0 Current Jobs Openings

About DHSA/TKG: Development and Humanitarian Services for Afghanistan (DHSA) established in 1992, the mission of DHSA is to redefine development in Afghanistan by promoting a dynamic and capable civil society as a means to foster local owner... Read More

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